:root{--black:#1a1a1a;--charcoal:#2d2d2d;--dark-gray:#444;--mid-gray:#777;--gray:#999;--light-gray:#d4d4d4;--silver:#e8e8e8;--off-white:#f7f7f5;--warm-white:#fbfbf9;--white:#fff;--text-primary:#1a1a1a;--text-secondary:#555;--text-tertiary:#888;--text-on-dark:#f4f4f2;--text-on-dark-muted:#f4f4f2a6;--text-on-dark-dim:#f4f4f266;--border:#00000012;--border-strong:#0000001f;--shadow-sm:0 1px 3px #0000000a;--shadow-md:0 8px 30px #0000000f;--shadow-lg:0 20px 60px #00000012;--success:#2d7a2d;--success-bg:#f0faf0;--error:#c0392b;--error-bg:#fdf0f0;--warning:#b8860b;--warning-bg:#fef9e7;--info:#2563eb;--info-bg:#eff6ff;--font-display:"Cormorant Garamond", Georgia, serif;--font-body:"Outfit", -apple-system, 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p{color:var(--text-tertiary);margin:0;font-size:.85rem;font-weight:300}.stats-grid{grid-template-columns:repeat(4,1fr);gap:1.25rem;margin-bottom:3rem;display:grid}.stat-card{background:var(--white);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:6px;padding:1.75rem;position:relative;overflow:hidden}.stat-card:before{content:"";width:100%;height:2px;position:absolute;top:0;left:0}.stat-card h3{font-family:var(--font-display);color:var(--text-primary);margin:0 0 .25rem;font-size:2.5rem;font-weight:300;line-height:1}.stat-card p{color:var(--text-tertiary);letter-spacing:.15em;text-transform:uppercase;margin:0;font-size:.7rem;font-weight:500}.stat-open:before{background:var(--warning)}.stat-progress:before{background:var(--info)}.stat-resolved:before{background:var(--success)}.stat-mine:before{background:var(--text-primary)}.section-header{justify-content:space-between;align-items:baseline;margin-bottom:1rem;display:flex}.section-header 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cubic-bezier(.16,1,.3,1)}.btn-claim:hover{background:var(--charcoal);transform:translateY(-1px)}.not-found{text-align:center;color:var(--text-tertiary);padding:4rem;font-size:1rem;font-weight:300}.new-ticket-page{max-width:700px}.new-ticket-page h1{font-family:var(--font-display);color:var(--text-primary);letter-spacing:-.01em;margin:0 0 1.5rem;font-size:clamp(1.8rem,3vw,2.4rem);font-weight:300}.ticket-form{background:var(--white);border:1px solid var(--border);box-shadow:var(--shadow-sm);border-radius:6px;padding:2.75rem}.form-group{margin-bottom:1rem}.form-group label{letter-spacing:.1em;text-transform:uppercase;color:var(--text-tertiary);margin-bottom:.4rem;font-size:.7rem;font-weight:500;display:block}.form-group input,.form-group select,.form-group textarea{border:1px solid var(--border-strong);width:100%;font-size:.9rem;font-weight:300;font-family:var(--font-body);color:var(--text-primary);background:var(--warm-white);box-sizing:border-box;border-radius:4px;padding:.8rem 1rem;transition:border-color .3s,box-shadow .3s}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--black);outline:none;box-shadow:0 0 0 3px #0000000a}.form-group input::placeholder,.form-group textarea::placeholder{color:var(--gray);font-weight:300}.form-group textarea{resize:vertical;min-height:90px}.form-row{grid-template-columns:1fr 1fr;gap:1rem;display:grid}.form-actions{justify-content:flex-end;gap:.75rem;margin-top:1.5rem;display:flex}.btn-cancel{border:1px solid var(--border-strong);letter-spacing:.1em;text-transform:uppercase;color:var(--text-secondary);cursor:pointer;background:0 0;border-radius:2px;padding:.85rem 1.5rem;font-size:.78rem;font-weight:500;transition:all .3s}.btn-cancel:hover{border-color:var(--text-primary);color:var(--text-primary)}.btn-submit{background:var(--black);letter-spacing:.1em;text-transform:uppercase;color:var(--white);cursor:pointer;border:none;border-radius:2px;padding:.85rem 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